Kristin Callan December 22, 2014 • Swizznet Knowledge Base / Announcements
Emergency-only support (meaning you can't login or access your files and applications) will be available for the holiday weekend:
Friday, May 22 at 6 p.m. until Tuesday, May 26 at 5 a.m. PT
Emergency support is only available by calling 1.888.794.9948 x 2, and selecting option 2 and leaving a message. This will alert our on-call support team and they will call you back as soon as possible and within 2 hours.
To reset your password or unlock your account, go to: https://password.swizznet.com
Have a great holiday weekend!
Sane Nobles May 22 • Swizznet Knowledge Base / Announcements
If you are in Google Chrome and see the error in the image below, you can ignore it and continue to work as usual OR you can use another browser such as Internet Explorer or Firefox. Citrix is aware of the issue and is working to find a resolution. We will notify users once they have provided a resolution to the issue.
Kristin Callan Apr 16 • Swizznet Knowledge Base / Announcements
We will discontinue service and support for all 2012 QuickBooks versions as of May 31, 2015.
We want our customers to have the best products and services, and are required to follow the Intuit support plan. When Intuit sunsets support on May 31, we will remove 2012 from our system and will only support the latest three years of QuickBooks (2013, 2014 & 2015).If you or your users are using QuickBooks 2012, you will need to purchase or rent the QuickBooks 2015 software and upgrade your company file between now and then. If you are renting the 2012 software, you are eligible to upgrade.
Holly Lotz, ProAdvisor Mar 13 • Getting Started with Swizznet / Self-Service Support
Intuit has changed the Intuit Payment Network Service for 2015 and you may experience issues when trying to setup the Payment or Merchant Services in QuickBooks 2015 after upgrading.
When going to Customers>Link Payment Service to Company File, you should be prompted to login to their MS account however you may reach a "Page Cannot be Displayed" error.
Intuit has required that anybody moving from a previous year of QB to 2015 will need to first call Merchant Services and have their account un-linked from their previous QB file. You will need to call Intuit to perform this function. Once it has been un-linked, then you will need to go to payment.intuit.com and set up a new account with a fresh/new email address.
Once you obtain this, you can go to Customers>Link Payment Service to Company File and link your new service to your upgraded QuickBooks file.