Ticket System & Knowledgebase - 1.888.794.9948 x 2

Kristin Callan December 22, 2014 Swizznet Knowledge Base / Announcements

Emergency-only support (meaning you can't login or access your files and applications) will be available for the holiday weekend: 

Friday, May 22 at 6 p.m. until Tuesday, May 26 at 5 a.m. PT

Emergency support is only available by calling 1.888.794.9948 x 2, and selecting option 2 and leaving a message. This will alert our on-call support team and they will call you back as soon as possible and within 2 hours. 

To reset your password or unlock your account, go to: https://password.swizznet.com

Have a great holiday weekend!

Sane Nobles May 22 Swizznet Knowledge Base / Announcements

If you are in Google Chrome and see the error in the image below, you can ignore it and continue to work as usual OR you can use another browser such as Internet Explorer or Firefox. Citrix is aware of the issue and is working to find a resolution. We will notify users once they have provided a resolution to the issue.

Chrome_error.jpg

 

Kristin Callan Apr 16 Swizznet Knowledge Base / Announcements

We will discontinue service and support for all 2012 QuickBooks versions as of May 31, 2015.  

We want our customers to have the best products and services, and are required to follow the Intuit support plan. When Intuit sunsets support on May 31, we will remove 2012 from our system and will only support the latest three years of QuickBooks (2013, 2014 & 2015).

If you or your users are using QuickBooks 2012, you will need to purchase or rent the QuickBooks 2015 software and upgrade your company file between now and then. If you are renting the 2012 software, you are eligible to upgrade. 
Contact Holly Lotz or call 888-794-9948 x 6 to discuss your upgrade options. 

Holly Lotz, ProAdvisor Mar 13 Getting Started with Swizznet / Self-Service Support

Intuit has changed the Intuit Payment Network Service for 2015 and you may experience issues when trying to setup the Payment or Merchant Services in QuickBooks 2015 after upgrading.  

When going to Customers>Link Payment Service to Company File, you should be prompted to login to their MS account however you may reach a "Page Cannot be Displayed" error.

Intuit has required that anybody moving from a previous year of QB to 2015 will need to first call Merchant Services and have their account un-linked from their previous QB file. You will need to call Intuit to perform this function. Once it has been un-linked, then you will need to go to payment.intuit.com and set up a new account with a fresh/new email address. 

Once you obtain this, you can go to Customers>Link Payment Service to Company File and link your new service to your upgraded QuickBooks file.

 

Kristin Callan Apr 16 Swizznet Knowledge Base / Solutions

A recent update to Google Chrome version 42.0.2311.90 requires a setting change to allow your Swizznet applications to launch normally. To check your version of Google Chrome go to do this, click on the icon with the three horizontal lines in the upper right corner: settings.PNG and click About Google Chrome. If you are using this version of Chrome, you'll want to do the following: 

  1. Open Google Chrome
  2. In the address bar type: chrome://flags/#enable-npapi
  3. Scroll down to Enable NPAPI and click the link to Enable (see below)
    npapi.PNG

4. You will now need to clear your browser cache. To do this, click on the icon with the three horizontal lines in the upper right corner: settings.PNG

5. Click on Settings. At the bottom of the page click on Advanced Settings. 

6. Privacy will now be shown. Under privacy click the button to clear browsing data. Select to clear for the last day. 

7. Close out of Google Chrome completely. 

8. You can now re-open Chrome and login to Swizznet normally. 

9. If you are still receiving the .ica prompt within Chrome, please restart your computer. 

If you need any help with this, just give us a call at 1.888.794.9948 x 2 and we can walk you through.