Swizznet Technical Support Ticketing System and Forum
Kristin Callan December 02, 2010 • Getting Started with Swizznet / Self-Service Support
QuickBooks 2009 Customers: Information about Service Discontinuation
As of May 31, 2012 we will be discontinuing service and support for all 2009 QuickBooks versions on Swizznet. We always want our customers to have the best products and services, so we follow the Intuit support plan and are only able to support the latest 3 years of QuickBooks (2010, 2011, & 2012).
If you or your users are using QuickBooks 2009 you will need to purchase or rent the QuickBooks 2012 software and upgrade your company file before May 31, 2012. You may rent the Pro version for $7.50/user/month or the Premier version for $12/user/month
Kristin Callan May 15 • Getting Started with Swizznet / Self-Service Support
We will be on an emergency-only technical support schedule for the Memorial holiday weekend starting Friday, May 25 at 6 p.m. We will return to our normal technical support schedule on Tuesday, May 29.
Emergency tech support issues include not being able to login or access files and applications. All other issues, including new user or new computer setups, program troubleshooting and file restore requests will be handled during our normal technical support office hours.
After-hours support is only available by calling our tech support line at 1.888.794.9948 x 2 and leaving a message. Our tech support staff will return your call as soon as possible and within 4 hours of your call.