Ticket System & Knowledgebase - 1.888.794.9948 x 2

Kristin Callan Sep 09 Swizznet Knowledge Base / Announcements

QuickBooks 2015 will be available on Swizznet in early November. While Intuit has started an early release of licenses to ProAdvisors, we have not yet even received our hosting licenses to begin testing. Once 2015 is available we will be sending an announcement to all users so that you can get it added to your account. 

Chris Phillips, ProAdvisor Jun 12 Swizznet Knowledge Base / Solutions

A recent update to Firefox has changed the default permissions for plug-ins, and will prevent the Citrix Receiver plugin from launching your Swizznet applications.  To resolve the problem, please follow these steps:


In Firefox, locate the "open menu" button, which has 3 horizontal lines on it, and is just to the right of the address bar:
Firefox_Menu.PNG

In the drop-down menu, please select Add-ons.

On the tab that opens up, select Plugins on the left.


For each plugin listed that starts with "Citrix", please select the drop-down menu on the right and click Always Activate:
Citrix2.png
Once this is done you can close the Add-ons Manager tab and attempt to launch your applications.

If you are still unable to launch your applications please contact technical support at techsupport@swizznet.com or 888-794-9948 x2 and we'd be happy to assist.

Kristin Callan Sep 22 Swizznet Knowledge Base / Announcements

To keep the system running optimally we will be performing scheduled maintenance on Friday from 10 p.m. until Saturday at 2 a.m. PT. The system will be unavailable for some users during this window. 

Thank you for your patience and understanding.