A Quick Guide to Using Swizznet Support

Who Should I Call?
We want you to have the best possible service with us. Some of your tools are serviced by our team and some are managed by your Sage partner. This is a quick guide for who to contact for headache-free assistance and support.

Contact Swizznet
Call us at 888.794.9948 x 2 or submit a ticket to our support team.

• Issues with opening the program, launching applications and the setup of
  devices
• Printing questions
• Restoring a copy of your files from our automated nightly backup solution
• Accessing your Sage program (excluding work within the program or updates and management)

Contact Sage Support or Your Sage Partner

• Integration management & questions
• Program related setup questions
• Sage updates
• In-program questions & assistance
• Running backups from within the program (automated nightly backups are managed via a separate Swizznet system)

Patching & Updates

• We apply all approved Microsoft critical security updates after vetting them
• All other Microsoft and third party updates need to be installed by the customer or partner using your local admin user
• We suggest requesting a snapshot from Swizznet support prior to installing new applications or applying any updates

You can download this quick guide below.