Printing, Display or Freezing Problems? Check That You are Not Using Citrix Workspace

There is a known bug with the new Citrix Workspace that can cause printing, display and freezing problems. As a first step, please verify the version of the Citrix plug-in that is installed on your computer.

1. In the system tray by your clock you'll see the icon for the Citrix Receiver:
2. If you have the Citrix Workspace instead of the grey circles you'll see:
   
3. To double check, right click on the icon and select Advanced Preferences
4. In the next screen that opens, you'll see the Version in about section near the bottom:
   
   
5. 
6. If you have the Citrix Workspace version, please go to Programs and Features and uninstall the Citrix Workspace.
7. Once it is uninstalled, please install the latest version - https://support.swizznet.com/hc/en-us/articles/204924824-Citrix-Receiver
   One installed, restart your browser.
8. If you're still having trouble, please submit a support ticket and our support team will reach out to troubleshoot further with you.
9. If you have the receiver installed, be sure to turn off the update notifications:
   1. Right click on the icon in your sys tray and click on Advanced Preferences
   2. Click on Receiver Updates
   3. Select No, don't notify me:
      
   4. Hit Save