EDR - N-Able installation

Purpose: This is to install N-Able agent on a client's device for the EDR (End Point Detection and Response) Package

Login to TNN N-Able - https://n-able.secureworkplace.net/IndexAction.action

Add a Device

From the SO (purple) level True North Networks

In the left menu go to Actions > Add Customer

**NOTE these screenshots were done after creating the company

The Customer Name needs to include the EDR package they purchased so it is easier to determine what package they purchased.

List of the current EDR Packages

Security Essentials, Security Assure, and Security Elite

Customer Name: Connect Wise customer name + - EDR Package Type( Visory - EDR Security Elite)

Copy defaults from service organization: Off

License Type: Professional

Network Credentials: N/A

PSA Integration: Click Filter > Select All > Apply Filters

Device Class Mappings:  Select and add

Save and Continue

Select Company from the main dropdown > Actions > Download Agent/Probe

Under Customer/Site specific Agent: Select Windows Agent Download / MacOS Agent

Open SwizzSync

Got to Swizznet/ EDR Agents

Create a new company folder

Paste the agent .exe file or MacOS zip file

Right click the file/folder > Get public Link

Create a Word Document and paste the link in the document

Email the link to the client.

Once installed on the client's machine

Go to the company in N-Able > Views > All Devices > Select Add

Select Discovered Assets

Select the checkbox and Import

Select OK

Under Status you should see Import Successful

Go to All Devices on the left and you will see the new device listed

 

Add Additional Devices

Send the client the agent probe .exe file as explained above. 

Once the agent is installed on the machine, go to N-Able and select the client's company

Go to Views > All Devices > Select Add

Select Discovered Assets

Select the checkbox and Import

Select OK

Under Status you should see Import Successful

Go to All Devices on the left and you will see the new device listed

Remove a device

Go to N-Able and select the company, Select All Devices, check the box next to the device you want to remove

Select Complete remove device from the system. Check Uninstall Local Agent. OK

Once the pop up window clears, go back to All Devices and the device should be removed