Purpose: This is to install SentinelOne on a client's Windows PC for the EDR (End Point Detection and Response) Package
Login to TNN N-Able - https://n-able.secureworkplace.net/IndexAction.action
Navigate to the company in N-able
Select All Devices
Check for currently installed Anti-Virus
Select the machine to install SentinelOne
Check for currently installed Antivirus
Note: if Antivirus is not uninstalled before installing SentinelOne, there can be performance issues or the script may not run.
In this case we can see that Bitdefender is installed. You need to contact the client, connect to the PC, and uninstall the Antivirus before continuing.
Once the current Antivirus is uninstalled Login to SentinelOne to get the Login URL, Username, and Password.
Login to SentinelOne
You need to login to Connect Wise to get the SentinelOne login URL and the Site Token
Login to ConnectWise > Service Desk Tab > Configurations
Search Visory or SentinelOne > Select "N-Able SentinelOne StandAlone Portal for Vigilance (SWIZZNET:USE THIS ONE)"
Scroll to the bottom of the Configuration and you will see the username, password, and login URL
Open a new tab in your browser and go to https://usea1-swprd5.sentinelone.net/login
Enter the Username and Password > Login
Select the arrow to open the navigation pane
Search for the company name (In this case Shuniyaaa Financial Services
Click Sentinels on the left
Select Site Info from the top menu
Click the copy to clipboard icon and copy the site token
Go back to N-Able > Company name > All Devices > select the PC to install SentinelOne > Add Task > Run an Automation Policy or you can select the Actions tab on the left > Run an Automation Policy
Under Automation Policy enter KB script number 90701 > Select the "SentinelOneInstall_MSI" policy
Paste the Site Token you saved to your clipboard from the SentinelOne Management Console earlier
Select Targets > Add the Device to install SentinelOne
Time to Run: If you leave set to Only at specified time, the script will run right away or you can set it to run when you need it too > select Save to run the script
Go back to SentinelOne Management console > Under the company name select ENDPOINTS
You should now see the users PC listed and in the Pending Request status. Once the PC is rebooted, the Pending request status should clear.
Onboarding does not have the permissions to uninstall SentinelOne.
If we get a request, create a ticket in CW and assign it to the SecureWorkplace board.