Purpose: This is to install SentinelOne on a client's MacOS for the EDR (End Point Detection and Response) Package
Note: This is a manual installation and can't be pushed via N-Able
Login to TNN N-Able - https://n-able.secureworkplace.net/IndexAction.action
Navigate to the company in N-able
Select All Devices
Check for currently installed Anti-Virus
Select the machine to install SentinelOne
Check for currently installed Antivirus
Note: if Antivirus is not uninstalled before installing SentinelOne, there can be performance issues or the script may not run.
You need to contact the client, connect to the Mac, and uninstall any Antivirus before continuing.
Once the current Antivirus is uninstalled Login to SentinelOne to get the Login URL, Username, and Password.
Login to SentinelOne
You need to login to Connect Wise to get the SentinelOne login URL and the Site Token
Login to ConnectWise > Service Desk Tab > Configurations
Search Visory or SentinelOne > Select "N-Able SentinelOne StandAlone Portal for Vigilance (SWIZZNET:USE THIS ONE)"
Scroll to the bottom of the Configuration and you will see the username, password, and login URL
Open a new tab in your browser and go to https://usea1-swprd5.sentinelone.net/login
Enter the Username and Password > Login
Select the arrow to open the navigation pane
Search for the company name (In this case Shuniyaaa Financial Services
Click Sentinels on the left
Select Packages from the top menu > Copy the Site Token to your clipboard > Open a new Word document > paste the token, and save it to SwizzSync Z:\Swizznet\EDR Agents\[client name]\MacOS installer information.docx
Download the latest version of the MacOS SentinelOne installer to your PC (PKG is for MacOS)
Open your Downloads folder > copy and paste the installer to SwizzSync Z:\Swizznet\EDR Agents\[client name] > Right click to get the Public URL
Paste the Public URL in the SwizzSync Z:\Swizznet\EDR Agents\[client name]\MacOS installer information.docx file. This file should now have the Site Token and Public URL for the SentinelOne MacOS installer.
You can now send the client an email with the Installer Public URL and the Site Token. They will need the Site Token to install SentinelOne.
Mac Install Process
This can be emailed to the client: MacOS SentinelOne Install Process
Come back to this KB once SentinelOne has been installed on the client's Mac
Continue the Installation
Go back to SentinelOne Management console > Under the company name select ENDPOINTS
You should now see the users PC listed and in the Pending Request status. Once the PC is rebooted, the Pending request status should clear.
Onboarding does not have the permissions to uninstall SentinelOne.
If we get a request, create a ticket in CW and assign it to the SecureWorkplace board.