EDR - DropSuite Login and Configure New Client

DropSuite

NOTEYou will need to get the login information from ConnectWise

Login to ConnectWise if not already > Select Company > Companies

Search True North Networks

Select Configurations

Search *Dropsuite > Select DropSuite logon

Scroll to the bottom of the configuration and you will see the username, password, URL

Open a broswer on your local PC and navigate to the URL > enter the username and password > Log In

Note: When you get the Authentication code from the WinAuth server, you have a limited time to enter the authentication code or it will fail.

Select True North Networks Partner Account

Go to the WinAuth server and click the icon for Dropsuite.us and remember the code

Enter the code and Login

You should now be logged into Dropsuite

Select Organizations on the left

Search for the company > Select Login as Client

Select Add Backup

NOTE: At this point depending on what credentials you have as to how you will proceed. 

If you have the admin credentials for their tenant you can select Sign in with Microsoft 365 or Sign in with Google workspace. 

If you do not have the Admin credentials for the tenant, select the Invite button to send the client an email with instructions on what do to in the tenant.

Google Workspace - Without Credentials

Note: This setup is used to email the client with instructions on how to allow Dropsuite from their PC. 

Enter the email address > Select "User (Google Account)" > Start Backup

The client will be sent and email with instructions

Google Workspace - With Credentials

Select Google Workspace

Select Sign in with Google

Select the account to sign into

Allow access > you should now see this in DropSuite

Microsoft O365 Without Credentials

Enter the email address > Select "User (Other Account)" > Start Backup

The client will be sent and email with instructions

Microsoft O365 with Credentials

Coming Soon

Return to the DropSuite Configure Setup

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