Technical Support Hours and Availability

At Swizznet, our U.S. Based Technical Support and Engineering teams strive to help make your experience with the Swizznet Hosting Solution as smooth and easy as possible. Our system is built to provide you with a seamless, reliable experience with virtually no down time.

Technical support is available for training, setup and system questions or issues. We also offer new user webinars each month to help you get started and show you tips and tricks to make using the QuickBooks hosting and online accounting system even easier.

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Tech Support Hours

We offer three tiers of support to provide you with 24x7 coverage from our U.S. based staff

Training & New User Setup Support
Monday - Friday, 7 a.m. - 5 p.m. PST
Full training and new computer or user setup services. In addition you can attend one of our weekly new user webinars and find setup and training instructions and video tutorials in our support forum.

General Tech Support & Troubleshooting
Monday - Friday, 5 a.m. - 6 p.m. PST
During our normal office hours we offer general technical support for program or system troubleshooting, file restore requests, and general questions.

Emergency After Hours Support
Emergency after-hours tech support issues include not being able to login or access files and applications. All other issues, including new user or new computer setups, program troubleshooting and file restore requests will be handled during our normal technical support office hours.

After-hours support is only available by calling our tech support line at 1.888.794.9948 x 2 and leaving a message. Our tech support staff will return your call as soon as possible and within 4 hours of your call.

 

For program specific questions, please contact the program manufacturer (i.e.: contact Intuit for QuickBooks program questions).

For technical support issues or questions related to the Swizznet system, please contact tech support or call 1.888-794.9948  x 2

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