Password Reset & Account Unlock-Citrix Users

Applies to: Citrix Receiver or Workspace users.
Prerequisites: None.

If you need to reset your CloudWorkspace login, click here.

The instructions below are for Citrix users only.

Reset your Password

1. To reset your password go to: https://password.swizznet.com
   
   
   
   
2. Click on the link that says: Click Here to Reset Your Password
   
   
   
   
3. Enter your Username and click Continue
4. Your email on file will be displayed on the next screen. Click continue. 
5. An email with a verification code will be sent to you. Copy the code and paste it into the web browser and hit Continue. 
6. Select a new password and enter it twice. Hit Reset Password when done. 

Unlock Your Account

1. To unlock your account go to: https://password.swizznet.com
   
   
   
   
2. Click on the link that says: Click Here to Unlock Your Account
   
   
   
   
3. Enter your Username and click Continue
4. Your email on file will be displayed on the next screen. Click continue. 
5. An email with a verification code will be sent to you. Copy the code and paste it into the web browser and hit Continue. 
6. Click the button to Unlock Account. Your account will now be unlocked. 

Update Your Email on File

If we do not have an email address on file for you, you will not be able to use this tool. Instead you will need to submit a support request to add your email and reset your password or unlock your account. These requests must be in writing and cannot be done over the phone.