The Intuit Statement Writer or QuickBooks Statement Writer were not designed to work in in a Citrix networked environment like ours.
You can read more about this on Intuit's site here: https://community.intuit.com/questions/1198206-intuit-statement-writer-isw-network-and-multi-user-functionality-2014-and-older-versions
That said, we have implemented a workaround that allows you to use the ISW or Statement Writer on our system. If you decide to proceed with using the ISW on Swizznet we recommend that you always make a backup of your ISW files to your Z drive in addition to the instructions below.
If you would like to use this feature on Swizznet you will need to set the default save locations in the preferences as follows:
Reports: C:\users\USERNAME\Intuit\Statement Writer
Custom Templates: c:\users\USERNAME\Intuit\Statement Writer\Templates
Replace USERNAME with your username to Swizznet.
Note: In 2015, you may be require to check the Advanced box saying "do not automatically configure network permissions" in order to save the settings.
If you manually backup the files to your Z drive you can restore them from that location.
When opening previously saved ISW files, you'll need to paste the open path into the highlighted File Name section (see below) and not the address bar: