Reboot PC in Safe Mode with Networking
The PC must be a wired connection to have networking available.
If WIFI the user will need to run the uninstaller
You will need to transfer the uninstaller to the client PC prior to performing these steps
Search msconfig and select System Configuration
Select the Boot Tab > Check Safe Boot and Network > Ok
Reboot PC
Once PC has been rebooted Search "cmd"
Right click Command Prompt and Run as Administrator
NOTE: This path location is assuming the uninstaller was transferred via ScreenConnect. If not then cd to the location of the uninstaller.
type cd Documents > Enter
Type cd ConnectWiseControl
Type cd Files
Type dir to verify the uninstaller is listed
Copy/Paste this command: SentinelCleaner_22_1GA_64.exe -d 0 -k 1
Enter
Once completed you should see "The command completed successfully"
Reboot the PC in normal mode
Search msconfig and select System Configuration
Select the General tab > check Normal Startup > Ok
Once rebooted, verify the Sentinel One agent is not in apps or verify it is not in services
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