Customer IT Support PC Diagnostics Guide

Applies to: All PCs.
Prerequisites: Basic PC support aptitude.


This guide is for IT personnel to check a PC connecting to, and using Swizznet services.

You may also find helpful, Performance & Connectivity Diagnostics.


Re-Install Client Application

For Citrix Workspace Users

  1. Get latest Citrix Workspace from,
  2. Uninstall Citrix Workspace.
  3. Restart PC.
  4. Run the Citrix Uninstall Cleaner found at,
  5. Restart PC.
  6. Install Citrix Workplace.
    Must use Run as Administrator as there may be C++ libraries that require updating, and these can only be updated with elevated permissions.

For Cloud Workspace Users

  1. Get latest Cloud Workspace from,
  2. Uninstall Cloud Workspace.
  3. Restart PC.
  4. Install Cloud Workspace, using Run as Administrator.
  5. Restart PC.

Windows Install Self-Check

  1. From an elevated command prompt, run SFC /SCANNOW.
  2. Restart PC.

Remove "Ghost" Printers

Basically, any non-functioning printer. They will have messages like, "Driver not available," or "Error."

Ghost printers are those with "grayed" or faded images.


Set a Default Printer

Set the preferred, primary printer as the default.

Reset Network Devices

In the Windows OS, Devices, like Users, have profiles. It's easy to recreate these device profiles for your network interface cards.

  1. Run from an elevated command prompt, NETCFG /d.
  2. Immediately restart PC.

What this does is it performs a cleanup on all networking devices by uninstalling all of your network devices from the Windows Operating System.

You must restart the PC immediately upon which it will load all network adapters into clean, new device profiles.

Check .Net Framework

Run Microsoft's .NET Framework Repair Tool found at,

Check C++ Redistributable Libraries


Installing the 2015-2022 C++ Redistributable covers a lot of applications.




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