Getting Started with Swizznet

First Time Setup for Citrix Users

• Citrix - Create a mapped drive
• Citrix MFA Mobile App option
• Installing Citrix Workspaces for Windows/PC - Sikich Users
• Installing Citrix Workspaces on Mac - Sikich Users
• Installing Citrix Workspace for Mac
• Installing Citrix Workspaces for PC/Windows

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First Time Setup for Cloud Workspaces

• Can't save file the file is read-only
• Onboarding Checklist
• RD Client for Android
• Cloud Workspace - Minimum System Requirements for RDP
• Remote App RDP Requirements
• Admin User Password Reset

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Self-Service Support & Marketplace

• Alert - Unable to launch applications at this time
• Updating Payment
• Password Reset & Account Unlock-Citrix Users
• Weekly Preventative Maintenance Window - Every Saturday Morning from 1-2 a.m. PDT
• Server Restart Schedule
• Network Status

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Citrix Receivers

• Alert - Mac 10.10 & 10.11 End of Life on November 15, 2019
• Enabling the Auto-Update for the Citrix Client
• Client Downloads
• Instalación Del Citrix Receiver
• Citrix Receiver
• Legacy Receivers

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Swizznet Policies, Office Hours, etc

• Multi-Factor Authentication Required for PCI Compliance
• A Quick Guide to Using Swizznet Support - QuickBooks
• Password Policy
• Technical Support Hours and Availability